5 Jun, 2020 → by ClaimboUser907816
No accountability, long wait times

1

I am still awaiting repair of my AC unit. I submitted a claim on May 14th, 2020, contacted my service provider, and received a visit on the 18th of May. They took my deductible, were unable to do the fix (a basic one) at the time, and set an appointment for thursday, May 21st. They no-show no-called me on that date. Repeated phone calls were not returned, and their voicemail was full. I finally spoke to them on the following Saturday, after calling multiple times Thursday, Friday, and Saturday morning. They said they would call and schedule something for the week after Memorial Day. They did not call me, or did they return my repeated calls. I called customer service the 29th of May. You indicated you had not received a service report, and you were unable to contact them, and told me to give it a day or two and reach out. I called back, to your customer service, on 03JUN2020. You were able to reach the service provider, who indicated he would come out 9-11 on the 5th of June, and if they did not arrive, you would re-assign this claim. They no-show and no-called me, again, today. I had to call your customer service multiple times today. At one point, I spoke to someone who placed me on hold, where I remained an additional 47 minutes before the system disconnected me. When I finally spoke to someone, I was able to get the claim reassigned. This process took from 11am until just now at 130pm, EST. 2 and a half hours of calling to have this reassigned. It was re-assigned to a company that does not have office hours after noon on Fridays, and will not be returning my call until Monday. Now I must wait until Monday to schedule the appointment. Monday, June 8th, will be 25 days since I placed this claim. This means I am probably looking at almost 30 days from the date of claim for another person to assess and diagnose. This means it will most likely take in excess of a month to repair an AC unit, whose primary issue is that it lacks refrigerant - and I suspect has a slow leak. I have a pregnant wife, and a thermometer that reads 86 degrees in our bedroom. Surprisingly, it was not this hot out 3 weeks ago when I made this claim, but we are beginning to experience temperatures outside in excess of 90 degrees. This is wildly unprofessional, and extremely poor customer service. User's recommendation: DO NOT USE THIS HOME WARRANTY COMPANY.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Cinch Home Services you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.