21 Mar, 2021 → by ClaimboUser373391
Nightmarish Ordeal

1

Wanna feel vulnerable? Frustrated? Wired Vroom $15K and over-nighted a cashiers check for the balance of the car only to have ALL of the money get lost at their end!!! All forms of payment had VIN as they instructed but they lost it all anyway!! A week went by and they never contacted me so I started making daily calls and spent hours and hours on hold trying to get someone to acknowledge that I had paid for the car!! No one knows anything and they will NOT let you speak to a supervisor!! These people couldnt run a lemonade stand! I begged them to cancel the deal and eventually got my money back. Dealing with Vroom was every bit the NIGHTMARE that they depict at a dealership in their commercials!!! User's recommendation: Save yourself from this nightmare of incompetence.
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