11 Dec, 2018 → by ClaimboUser744179
Nice customer service agents but a rip off no less

2

So... I get a call saying “Do you want to cancel your subscription?” And I’m like “yes” because I had a magazine subscription from another company and mistook it for them. So the said “We’ll cancel it but, for like 49.90/ mo after 5 years it’ll be cancelled” I should’ve knew from then that I never had a subscription with them previously. They must have gotten my info from other services. So I get a letter in the mail a few days later reinterating the agreement and on the back it said “You can cancel in 7 days without obligation but if after it will be cancellation fees.” So I called them and said that I didn’t want the subscription anymore because I confused them with a company I already got magazines from which was through this trial for another company. They said “well we already financed the first half and to square it away you’ll have to pay $499. We’re a finance company... “ No one explained before what they actually were. So now I have to do two payments with the month to them. Lesson learned: “ Be mindful of services you use and don’t answer the phone when you had a long day and tired” . Idk where they got my info from but, I’m not signing up for anymore trials with extra stuff and hidden fees. Custom service agents were nice but of course they never fully explain ish until you call again confused about the bill.The second agent was nice and actually explained it. Word of Caution: Don’t buy from them unless you do your research first, don’t answer the phone if you never had an account with them, ask a ton of questions, never “confirm” your address or card number. Lesson learned. SHALL NOT HAPPEN AGAIN
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