25 Jun, 2021 → by ClaimboUser286938
Newark airport

1

I Keith Jones am a Nurse Practitioner my phone number is [protected], and was up on June 10th for a wedding weekend of my Nephew. I booked a room at the Ramada at Newark Airport on June 10th for 1 night and 2 nights at your Toms River Ramada for Friday and Saturday. The Newark location was a disaster. I rented a car at Midnight and drove around for an hour looking for the hotel. I called and was put on hold. I then got a flat tire in a rough area, with no lights, alone at 1 AM. I changed the tire went and got another car and tried again to find the hotel. I called 3-4 times only to be told by the front desk clerk he was 20 years, does not drive, and it was not his job to help me find the hotel. The hotel is located on a side street in the back of an abandoned building. I made it to a Merriot and they gave me directions. I finally arrived at 3:30 AM. This put my life and health at risk. I would file a lawsuit if I could. This is so NOT RIGHT to have a desk clerk tell a client it is not their problem. I even offered to go to the airport for the shuttle service driver and follow him to the hotel and was told he could not do that. Your staff is incompetent and disrespectful to clients. I tried reaching MJ the manager several times only to be told he was not available. Check in Jun 10, 2:00 PM Check out Jun 11 Duration of stay 1 night Address 101 International Way, Newark, NJ 07114, USA Phone number +[protected] Confirmation number [protected]
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