22 Feb, 2019 → by ClaimboUser687315
new system / returning ocean containers
1
Hello, It seems that CSX has implemented a new system of receiving ocean containers at the ramp requiring appointment times? You are only allowing so many containers for each ocean carrier a day? I don't know if this is just in Detroit but from what I am hearing it is nation-wide. This is a huge headache, our truckers are trying to get loads returned & can't! They are having to return the next day, thus tying up their truckers even longer which is causing shippers & FF's to pay out more in unnecessary additional charges. There must be something done about this. Please re-evaluate your new system of requiring appointment times to return loads to make it work for everyone NOT just CSX. We will also be relaying our disappointment to the ocean carriers that use your services. ~Sincerely Discouraged in Detroit