I had a new phone for 2 weeks and the battery burst, I had it checked by techs and the saw the acid leaking out and smoke came out when you plugged it in. I sent the phone to the repair department and after more than a month they sent my back a couple pieces back in a bag and said there is nothing wrong with it. The escalation team will not help they said they sent it back to me in perfect condition, but we have pictures of what I received when I opened the box. So now I am out a phone and now see this as a really shady corrupt company, Carlos honehone has lied to me from customer service, and Faith from escalation said she verified the phone was in one piece which was a lie.