13 Nov, 2016 → by ClaimboUser710481
New Leaf Warranty Lousy
1
Purchased Danby 2 door wine cooler from Beverage Factory and purchased their offered warranty. After 2 years mother board quit. New Leaf sent a repair person out, and after 3 months and 2 attempts to fix, they said they would only replace with a different unit. I purchased Danby because the unit was to be installed against a right wall and Danby door opened easily to pull shelves out. I purchased the warranty for my Danby and expected to get either fixed or replaced with same. I argued about right door issue but they wouldn't budge and they said I could not have Danby and would only give me an Allavino VSWB-2 or a small cash out (less than 50% of what I paid). Right side door on Allavino hits wall because it has to be open more than 80 degrees in order to pull shelves out. The rubber on door hangs up sliders so you can't pull the tray out to get to wine bottle. Although Beverage Factory did try to resolve some of my issues, the bottom line is that I got a new unit that won't fit, and purchased a warranty that is useless if you want a replacement same as you had. Stay away from NewLeaf warranty if you buy on line....it's worthless!!