A technician came to fix the ac on 05/23. He advised that the ac needed a replacement part and that the part would arrive on monday for installation. I then called back on sunday to confirm and was told that I would get priority once the parts arrived. The parts did not arrive on monday as promised. However we just received them (wed 05/27). I called customer service as was told to when the parts arrived. I was on hold for over a hour before I got a hold of a rep who told me that the earliest appointment would be sunday. I stressed that I was promised a priority appointment. A request to speak with a manager was denied. They reneged on this promise and am now being told a tech wont arrive until sun. I am a very upset customer because I now have to wait a whole week in a "hot house", with a new air conditioner outside.