I ordered a bed frame from Totalbedroom.com. When it arrived it was damaged. I tried as hard as I could to get ahold of anyone from the company to help me return the product. Never did they answer my calls, return my messages, or reply to my e-mails! Now I am stuck with an expensive broken bedframe sitting in my entryway. I tried to file a complaint with the BBB but even they said the company was impossible to get ahold of and they dropped my claim. Don't get suckered in because Totalbedroom.com is a total rip off!