3 Dec, 2018 → by ClaimboUser836054
Never use Allianz Travel Insurance

1

Update by user Jan 02, 2019 We are still waiting for payment. We have sent numerous emails. We never received a bank transfer. After many emails we were informed we gave them the wrong details. We checked all our details we gave them it was all correct. The latest is they are now posting another cheque. This will be the third they supposedly have sent us. Original review posted by user Dec 03, 2018 In July we took out Allianz Travel Insurance for an Amtrak trip to Chicago. The train was delayed by more than 5 hours due to mechanical issues. We missed our next Amtrak train connection. We needed to book a hotel for the night and had other expenses. Amtrak quickly refunded our train tickets we could not use. Allianz is another story. First we needed too print out the claim form. Then Fax the claim back. Should of been our first warning about inefficiency. Who uses Fax machines these days. The claim took a few weeks before being approved. They informed us because we were from Australia they could not pay into our bank account. They posted us a cheque to our address in Australia. It never arrived. Rang them again we were informed the cheque was sent to an address in the US. They then needed to cancel that cheque and post another one out to the correct address. That never arrived either. Once again they cancelled that cheque. They then inform us they can pay into our bank account. After giving them all the details they requested still no money. This has been going on for six months now. It is only a $300 claim.
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