I ordered their frog-o-sphere and all I received was a plastic tank, some gravel and a bamboo plant. I have waited three weeks and called customer service four times. Each time, they say there is nothing they or I can do, no one I can talk to and that I should just wait another two days and hope for the best. Oh, and since I set up the tank to keep the bamboo from dying, I can't return it for a refund. So $40 plus shipping has gotten me a $2 piece of bamboo and a dinky tank and gravel. I will never, ever, shop at brookstone again.