I placed an order to have a pre-paid Visa sent to my daughter. This is the email they sent me after my purchase: [Thank you for placing an order with GiftCards.com. We have received your order and because of the nature of our product (high risk of fraud), we review each order with our screening system before it can be processed. Most orders that are not high risk are processed immediately. After your order has been reviewed and processed you will be sent another e-mail. If your order is higher risk, the order may be delayed.] I never heard from them again. The following week, my daughter called to tell me that it never came in the mail. I looked up my invoice number on the return email and found the following information: Order Date: 11/10/2010 Status: Processed Processed Date: 11/10/2010 Your package is being mailed by USPS First Class. The ship date for the package is (11/11/10 [Thu]) and the estimated arrival date will be (11/23/10 [Tue]). Today is 11/30/10 - still no gift card. I emailed them today. The instant reply thanked me for my feedback. I certainly hope that a real person will read the email and get back to me.