On 10 January 2010, we ordered ABC Amber Blackberry Converter. I received the usual confirmation of order and receipt. But we never received the product. We have tried to get hold of someone through email on many many many occasions since January of this year, to no avail. The single response we have ever received stated: "Once again: I sent all reg info (the reg key and URL to download the full version) to you. If you didn't receive it, you need to either: 1. Check your junk (bulk) folder or 2. Disable your mail filter or 3. Please send me another email address that accepts *.key attachments and http links. Best regards, Yernar Shambayev (ProcessText Group)" None of our responses to this email were ever replied to. The fact that the writer used "Once again" suggested he had written previously. Given other similar complaints I have seen, it appears there is something going wrong at their end. The problem though, is worse given that there is no responses so that the matter can be sorted out. They have been ignoring our emails for nearly a year! Surely they cant blame that on a mail filter as well! Regards Rif