I am STILL WAITING on replacement of seal that did not work. I have called them multiple times; spoken to supervisors, and been promised I should be receiving it "any day now". Yet it has never even left their shipping dept! I'm sick of their excuses and "different systems" and other various responses. They have promised to call me back and never do. I'll never buy nor recommend another Cuisinart product. User's recommendation: Let the buyer beware!!! Very poor customer service.