I ordered from a representative in my area as well as my mother for a total of $60 in product. I was given an expected arrival date from my rep stating that it would be delivered to our doorstep. When we never received it our rep stated that it had gotten shipped to her address and wouldn't be at her residence for a few days. When she finally went back she said they messed up our order and she had to send it back. Some time after that she said that the Avon company contacted her and told her that the order would not be corrected and that she must refund us our money out of pocket. When I told her that didn't sound right and I didn't think that was legal since the Avon company had our money not her she said it's what she was told to do. When I mentioned putting in a complaint she told me I wouldn't be told anything different than what she was saying and I'm just gonna have to wait until she gets the money. I either want our money back or the items I ordered. I have never experienced such unprofessional and crappy customer service from any business.