I ordered my families Christmas gifts from them in November only after being guaranteed they would arrive in plenty of time! I couldn't afford much this year considering the circumstances...so these gifts were all I was able to get them! They wouldn't answer any questions with a legitimate reason, blamed "our country" and their shipping for the delay. Asked and begged for a refund so I could have got my family at least something but they wouldn't give me one! I had NOTHING TO GIVE MY FAMILY! And here we are, Jan 14 2021 and I've been told countless times" just wait 3-5 more business days" Something needs done and these criminals need stopped! They've don't this to so many others and it's alarming! They offered to share other people's order info to compare my issue and when asked why they couldn't provide my order info they dodged the questions! I was charged for stuff without consent and I want my money back! I have no use for the order at this point and I am livid and want them to be held accountable! They are scamming so many people and speaking with so many others they've done this to, we are all prepared to get the word out, and do what it takes to make them stop this! There are countless others who are dealing with this same thing and we are all ready to do what it takes to get them to stop!