I had ENOUGH with Tracfone. I tried everyway possible to try to resolve this matter. I have sent numerous emails, been on Tracfone chat and spoke to representatives, I called and spent over FIVE HOURS on the phone, mostly on HOLD. I have spoke to TWO so calked corporate managers. My husband has been WITHOUT his phone due to Tracfones negligence. In the beginning, I phone Tracfone explained them issues I was having with a tracfone that I purchased for my husband. The phone was freezing, sometimes he could make or receive calls, couldn't sign into emails. You name it, the phone was a complete nightmare. This phone was purchased BRAND NEW. So one of Tracfones genius representatives( I have names, I will save in xase I need them for legal advice )...Anyways I was told to send the phone into Tracfone in an empty box that my husband received that had a return fed ex envelope. I did just. I had given my email to one of Tracfones genius representatives so I could track the status of my new phone. I received anemail stating my phone was delivered. I knew it wasn't so, because I am always home and my front doir and window I can see mail deliveries etc. So, after phoning these so called geniuses, they told me I received the phone which wasn't true at all. Then after tranferring me to again another genius ( matter of speech NOT really NOT CLOSE )...a corporate manager, then another corporate manager. I guess the first couldn't do their job. The " venius" said for what I understood which makes it hard since for the most part all have very limited English. He told, me no the tracking we received your phone .OKAY...Now they promised my husband's NEW repkacement phone would be mailed out by the following Tuesday. Later that week, we did in fact receive a box from Tracfone with a damn Obama phone ( safelink ). We didn't send a damn safelink phone in, rather a very nice smartphone. I phoned another 45 minutes, now all of a sudden my husbands number they can't locate...after promising once his NEW phone arrived he would have all of his minutes, texts, and data. Now they can't seem to locate any such. Then Tracfone geniuses tell me to send the lityle Obama phone back once my husband receives his NEW phone. I agreed, I do NOT want their cheap Obama safelink phone. Still I have NOT received and replacement NEW phone that was suppose to be the same make and model. Three weeks " without " my husband's phone...I xhatted on Tracfones chat site they cannot locate it. So I am making very clear to Tracfone I will be contacting BBB, complaints online, stores, media, attorneys whatever to get this resolved asap...I will give until October 19, 2018. Now this is going on almost 4 weeks... RIDCULOUS AND VERY UNPROFESSIONAL AND THEFT OF SERVICES, ...I WOULD ADVISE TRACFONE TO DO WHAT'S RIGHT IMMEDIATELY OR I WILL MAKE THE STEPS ABOVE...I HAD ENOUGH OF THE LIES AND DECEIVING...