My husband been calling literally since he first filed for unemployment back in November. Finally decided in December to see why the card wasnt being sent. Claimed they sent it November 7th yet that is a lie because we checked high and low for it and found it impossible to miss. Now moved to another state had to do a change of address etc and STILL no card!...February we kept calling and they kept giving us the run around claiming we have to send documentation of address change...sent the appropriate documents and finally got a email February 21 saying it has been approved and to expect a card in 7-10...you think it has arrived?NO called them on March 8 AGAIN for them to fed us bs about never sending us an email saying they sent out another card..but HOW would we have an PPD.Documentation email being sent to us saying it has been approved? I read the letter to the agent and everything. She sounded so oblivious and claimed that it was denied. Again how?! How would a company back track and deny something they approved and sent a email on? Illinois need to find a better unemployment company to partner with because they are the WORST! now we are scrambling and running out of savings because they dropped the ball! User's recommendation: I would NEVER recommend this bank EVER.