I ordered a Fandango Movie gift card on December 6th 2017. I received tracking info on the next day. Problem was, when I clicked on it, I was given an error message saying my email or the tracking was incorrect. It was not incorrect. Neither the email nor the tracking number I entered were incorrect. I tried copy and paste. I tried to enter everything manually. Nothing worked. So, I contacted the Fandango customer service line to ask about it. I waited over an hour on hold only to be told the girl didn't know what the problem was so she was escalating it to someone higher than her. Problem was I was within a week of needing that gift card for the Christmas gift for a family member I bought it for. I told the lady that and she said she couldn't give me a refund and I would have to wait to hear back in 3-5 days. I asked business days or just days? She said just days. Well after the 3-5 days came and gone I called back and this other person told me it was 3-5 business days and she couldn't give me a refund either. Now we are within a couple days of me needing that card and I still haven't gotten a response, 12 days after it supposedly shipped. I checked the mailing address and it's all correct, the payment was charged to my card. It seems after looking into customer service complaints online, Fandango is running a scam and taking money without providing any service or products. Buyers beware!