I hired this company to remove a Yelp Negative Review. I originally worked with Casey Taylor the main sales rep. They charged a total of $3, 500 and I gave them a deposit of $1, 750. The negative Yelp review was supposed to be moved to the 3rd page of Google and other search engines within 6-8 weeks. After about 10 weeks without any movement I began to question them. They are impossible to get ahold of after about 5 emails and 3 phone calls they finally got back to me. They said they were working on my campaign and that to give it another 4-5 weeks. I patiently waited and again no response and no movement on the negative review. It wasn't until I threatened a chargeback that I finally got an email from one of the owners: Garland Reed. He promised to look into our campaign but after months of promises and still no return calls or emails I finally gave up and I am in process with credit card to try to get money back. I really tried to be patient with them and gave them many chances. In the end don't trust this company and their promises to move down your negative reviews. I honestly don't think they have the experience or professionalism to really offer the services and guarantees they promise. A good indicator is that they can't even move down their own negative reviews - complaintsboard.com comes up #2 on Google when you search their name. So if they can't move their own down I don't think they can move yours down.