1 Jan, 2018 → by ClaimboUser760382
never fixed $3750 product per warranty

2

If I were you I would not order from this site. From my experience the fitness blow out site is misleading and so are the sales people - watch out! I ordered a $3750 precor crosstrainer elliptical from fitnessblowout.com in jan. Brad keys told me the "certified remanufactured" precor 576i would be just like new - "all parts inside the motor are replaced with precor only parts" he told me they had 3 left on the floor so order quick. So I paid in full cash almost $4k. Weeks later I still did not have machine. After calling in several times I learned they don't stock machines so there were no 4 left. Brad then told me the machine was coming straight from precor. And he promised it would be a 2010 model. I thought great! At least they will ensure its working great as they build them. Couple weeks later the wrong machine was sent. They sent some old piece of crap 7 or 8 year old precor. And it was badily damaged from long use (I have pictures to prove). I refused delivery. Then the nightmare really started. All the way to jim the president. And he acted like they were doing me a "favor" to "absorb" costs shipping back. What? It wasn't my fault it was the wrong machine and even worse in terrible shape! It took weeks for them to send the precor I ordered... When I finally got my almost 4 thousand dollar precor the heart rate monitor did not work. When I called in they actually tried to tell me its due to my wireless network. Do you believe that bs. Also in my opinion the resistence wasn't good compared to the exact one I use at the gym. After lots of fighting as they wanted me to take apart machine, etc. They sent a guy out that didn't know how to pronoun "precor" and admitted he had never worked on my model and needed to go home and study the specs download. Fine he still said hr monitor did not work. No since I need a new hr monitor card the customer service director martin is saying I have to send in card first then wait for his remanufacturer to send it back to me even though their warranty says a part will be sent to you and then you send back. There entire mantra now is "the remanufacturer calls the shots as we are a middle man - we are not responsiable for customer service as they..." blah blah blah. They act like there did not sell it to me now someone else did. Which is redicilous. I bought it from their site through their sales. I was lied to from the beginning about how the machine was remanufactured (By the way they changed wording on site next to precor 5761 to refrbished now - but I have screenshot when I bought it). They lied were machine was shipped from. They sent wrong machine first. They still have not sent new part to fix a nearly 4 thousand dollar machine I have here that doesn't work correctly. You have to have hr monitoring to stay in zone and make sure hr doesn't get to dangerous levels. And some of the programs on the machine that change resistence and incline automatically per hr results do not work at all. So the machine I have from fitnessblowout.com is worth I guess 50% of what I paid for it - maybe. There bbb rating is a b. Not an a like the site said. In my opinion I would go somewhere else to buy your exercise equipment. My issue went all the way to the president and still did not get fixed per warranty. And they try to say I signed something saying it was a special purchase... And that is why they don't have to live up to warranty that was written right next to product I bought?!?! Talking out both sides of their mouth. I signed nothing saying it was a special order and warranty doesn't apply. I never actually signed anything. So what the hell are they talking about. They act like its someone else's problem and they cannot fix it - like they don't have the power to make things right. I will upload pictures later. Stay far away. I might have just saved you thousands and months of complaining on the phone to make things right based on their own promises — all based on sharing my personal dealing with fitnessblowout.com
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