First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you promised? In the end I paid them $4500. All they did is an installment plan for this money. Moreover!!! They leaked (or sold) my information!!! They took my money and didn't deliver what they promised, but suddenly after their failure, I started getting phone calls from complete strangers offering their "tax service". All these helpers know my phone number and my name and are aware of my predicaments. It looks like they have sold my information to the next scammers in chain to suck out more money from me. In my case, I am broke, lost my job, struggling to find a new one. At the same time I was left with a tax debt. In the initial phone conversation the guy was talking at length how great and successful they are at solving my kind of problems. He promised they will easily settle my debt. He convinced me to signed up the documents and pay. The guy they assigned to my case was strange. He never remembered what we discussed over the phone. After a month of waiting he told me, oh yeah, sorry, I checked your numbers, we cannot do it. I was: you saw the numbers a month ago, yesterday they worked, today they suddenly don't? Another thing they always insist on talking over phone, like it's last century and email doesn't exist. So no paper trail is left behind. The bottom line is, what they have done you probably can do yourself with a little bit of research and effort. Definitely for much less money. Plus, your information won't be leaked to other scammers.