Never can speak to a live person and if you do they hang up on you.

/ 88 reviews

11 Jul, 2021 → by ClaimboUser650439

Sent me a broken glass cooktop and refused to do anything about it. contacted UPS and they sent I back to them but Sears is still billing me for it. I am in dispute with credit card c o and have PROOF OF DELIVERY FROM UPS. User's recommendation: Be very careful if you do business with them.

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Sears Parts Direct - Other Reviews

》 Water softener valve clicks but does not advance suspect your problem

》 Parts service rep. ordered were not correct.

》 No help. Ever

》 Shipped wrong part

》 Like to take your money, no delivery of order placed

》 Have not received my refund for a part that was returned.

》 Recieved broken part

》 Cancelled order still arrived. Poor customer service. High prices. Long delivery time.

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