We are first time home buyers and our experience with Dan Ryan Builders, was a horrible one, and still is. If you want a good quality house with no cracks from day one, damages of your floors, vinyl, carpet, windows, trim and so on, you should go with another builder. Every item in this house has a problem. We moved in about a year ago and I lost a lot of effort and energy reaching them for all the issues in my house, plenty of them are still not fixed. Customer service is terrible, they have no idea about how you should treat a customer. They Promise to you that every thing will be fixed , but nothing happens. It is a nightmare to deal with them. I regret that i put affordability on the first plan and I have not thought about the consequences. Also they are working with a lot of contractors and subcontractors and so on , who are not taking responsibility of anything, are doing a sloppy messy job, are rude and do not even understand you, cause they do not speak even basic English.We tried to reach all levels of management of this company, The director of production and vice president came to our house, had seen the issues, promised that everything will be fixed, they want us satisfied but these were only words. After we pushed them with emails and calls, they said to us : "we cannot satisfy you in any way so sorry we will not do anything". They tried to make me understand that i need 2 fridges(one damaged and one a smaller and cheaper model) instead of one good that i paid money for. The appliances were not a gift, I paid extra money for them and I expect them to be brand new and functional. They tried to blackmail us to keep what they are offering : "if you are not accepting the fridge we will not do anything more for you." They forced all their employees, like sales manager on site or the project manager not to help us anymore in anyway. The management has a very unprofessional demeanor. I can write a lot about our experience but it is too much to write. In conclusion : just pay a little extra for a better quality and service and never buy from Dan Ryan Builders.