In the last month, I have spent over 50 hours trying to get my Norton LifeLock issues revolved with no resolution. I have been sent to so many representatives I can't count them all. I have been sent to supervisors, customer services, technical support, and not one of them has solved my problems. The worst experiences have been with them all. No one has any answers to simple questions. In technical support, they keep claiming they cannot hear me and hang up on me. One time a dog was barking in the background, it didn't bother me, the next time water was running and the rep could not hear me again. One time I was talking to a rep and a loud announcement for the Coronaviruscame over the phone, and I was disconnected and immediately the phone was ringing and another rep answered but said he could not hear me. This has been like being in the Twilight Zone with no getting out. I am spending more time on the phone with Norton LifeLock and no answers. I have received too many emails telling me my account has run out when I just paid and signed up. I have been hung up on several times by supervisors, reps, customer services, and the phone is always disconnecting me. It seems as if no one has been trained to know how to treat a customer. In all my professional career I have never been treated this way by any company. They told me they are not allowed to call me back for any reason after me being on the phone with them for over 50 hours. This is not customer service but self-serving. I can't seem to get through to anyone. I talk loudly because no one has been able to hear me. One day I spent over 5 hours on the phone with them and my phone went dead. It is like no one cares and perhaps they are being scammed and apparently are not aware of it. I have given my name, SS number, date of birth so many times, and even found out for over a year they had the wrong birthdate for me. So, who is getting my money? What is going on? They have had all my personal information for years now, and they have to ask me every time about my personal information. I keep telling them they are supposed to be protecting me, and yet they cannot even keep my information straight. I have been in a deep grieving state as it is, my wife is dying from SLE Lupus and Alzheimer's disease. I should not have to put up with this kind of total lack of respect. I am a counselor, pastor, hospice chaplain, author, mentor, and I am stunned by the lack of professional understanding. Rev. Jeffery A. Trees, jefftrees8@***.com User's recommendation: Correct your company and offer me coverage for life for time on the phone and poor treatment.