1 Jan, 2018 → by ClaimboUser306491
Never again… Worst online shopping experience ever

2

I purchased some boots on 11/15 from nomorerack.com and received a shipment confirm with a tracking number on 11/19. A week go by and no boots so I decided to go to the website. I read the shipping policy on my order history page that states, "...ask that you allow 2-3 weeks for delivery. Although, often times, items ship much faster than this." I also see my order state is "shipped". Fast forward to going into the 3rd week. I check the tracking number...no information attached. The tracking link led me to a blank page so I contact customer service via live chat. What you know? No one is online. I received an automated message mentioning their average response time is a couple of hours. HA! That's laughable since 24 hours later I didn't hear from them until I sent an email and another chat message. I also called twice but the automated system would hang up on me right after it asks me to hold for a CS rep. I had to go through all of that just for them to tell me that the vendor is shipping everything out on 12/5 even though I received a shipment confirm on 11/19. BTW, one of CS reps sent me a message asking me to wait 2-3 weeks for delivery. I figure 1 or 2 things, I may never receive the boots or I will get them in the new year.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Choxi / NoMoreRack.com you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.