1 Jan, 2018 → by ClaimboUser306491
Never again… Worst online shopping experience ever
2
I purchased some boots on 11/15 from nomorerack.com and received a shipment confirm with a tracking number on 11/19. A week go by and no boots so I decided to go to the website. I read the shipping policy on my order history page that states, "...ask that you allow 2-3 weeks for delivery. Although, often times, items ship much faster than this." I also see my order state is "shipped". Fast forward to going into the 3rd week. I check the tracking number...no information attached. The tracking link led me to a blank page so I contact customer service via live chat. What you know? No one is online. I received an automated message mentioning their average response time is a couple of hours. HA! That's laughable since 24 hours later I didn't hear from them until I sent an email and another chat message. I also called twice but the automated system would hang up on me right after it asks me to hold for a CS rep. I had to go through all of that just for them to tell me that the vendor is shipping everything out on 12/5 even though I received a shipment confirm on 11/19. BTW, one of CS reps sent me a message asking me to wait 2-3 weeks for delivery. I figure 1 or 2 things, I may never receive the boots or I will get them in the new year.