This review is for the Granite Transformations out of Salt Lake City, Utah. First off I can say Steve was nice enough to the point of getting the sale. Juan his subcontractor was really good to work with. Alex their office person is exceptionally rude and gives poor communication. Our contract stated the job would be finished by 08/02/2019 but it was not even started until 08/02/2019!!!! They finished on 08/14/2019. This could have been no big deal if their office staff had the organization and guts to call and inform us the need to adjust the timeframe. I had to call/text Steve (the owner) repeatedly to get any sort of update and usually that took days to respond. For the amount of money that was paid to this company you are still required to purchase your own light and plumbing fixtures and also we have to paint! This was not really the remodel that should have been done but what do you do when you have such a large non-refundable deposit? Look elsewhere for someone to do your remodel. Even though this is a franchised group obviously the franchise doesn't care how the individual owners operate.