Update by user Dec 15, 2020 Nest can make things right, just tell me how to get camera replaced. Simple! Original review posted by user Dec 13, 2020 I have had to send back and get 2 cameras replaced, no problem. Then corona hits, nest shuts down customer service, you cant talk to anyone at nest. No avenue on line to get replacements. Bought these thru a Dish install. never buy another from nest/google. User's recommendation: Buy a different brand.