I bought nespresso classic machine in Bangkok in April 2018. The pods in the machine fall off I contacted several countries including Macys nyc for the help I wasted many sleeves of pods as the pods fall off the machine I sent pictures of the machine, pods falling off to the original place Bangkok where I bought But no help is forth coming As For now I am staying in Mumba india It's a useless machine lying The defective machine if you sell then nespresso is responsible Kindly refund / exchange/ repair/ upgrade by paying more Nespresso being an international company needs to be more flexible and cater to the customer demands else its just a bad record