11 May, 2019 → by ClaimboUser858553
nespresso machine (british model delivered in the usa: electrical differences)
1
I live in the USA and order a Nespresso machine on sale at TheHut website not realizing the machine would come from UK/EU (electrical/power differences). They shipped me the machine - took forever but got here - and obviously, I couldn't use it. How can a company sell a product that doesn't work to another country is beyond me. Anyways, the friendly customer service said I could return it but had to pay for the return. Well, shipping cost was in the hundreds of dollars, i.e. close to the price of the $200+ espresso machine. I explained all that to customer service with to no avail. Thank you for the worst ever online shopping experience. Or should I call it cheating? Trickery? Shame on you.