1 Jan, 2020 → by ClaimboUser934802
nespresso coffee maker
1
Our machine is less than a year old. In the past week, on the day after Christmas and today on New Years Day, it made a cup of coffee fine for my husband. Then, when I went to make mine, it would not work. Last week, a customer service person on the phone had us descale it, which we had been doing. They did several other things and it began to work. Right now, my husband is on the phone again with Nespresso, and they are walking him through many steps to clean it again. This is unacceptable and NO ONE has offered a replacement!!! How can this be?