This company has unfair billing practices and they use your personal situation against you to collect as many "made up" charges as they can. They turn off the water for the slightest delay in payments, then tack on more charges if you want it back on. They are corrupt, refuse to grant extensions, just so they CAN d/c your water. Even in cases where the mail was delayed, they use THAT as cause to d/c and charge you extra to reconnect water. We used to call what they do, Extortion. I'm not sure what they call a business these days that resorts to 1940's style collections...