I ordered a small fiber optic costume set August of last year. I was sent a large instead of a small. At first it seemed they were going to rectify this mistake and after several back and forth emails they sent me a shipping label to send it back to them. I wanted to exchange the costume for my size in time for burning man but after several more emails they said they didn't have it in my size even though the website said it was in stock. I sent the costume back but when I didn't hear from them or get a refund I emailed and received a reply that just said "It has not been processed." I called and emailed several times and provided them with the tracking numbers of the package. Everyone I spoke to was very rude and not helpful. 7 months later they are refusing to give me a refund or even exchange the item even though the incorrect item was sent to me in the first place and I mailed it back to them back in August. I feel like I've been straight up robbed and am considering taking them to small claims court. I don't think companies should be able to get away with treating their customers this way. Worst customer service experience I've ever had.