Hi, Good Morning. I am Sruthy, living at Dubai, United Aab Emirates. I started using Careem from 25th August 2019, Sunday. I was charged and paid for rides under below Reference IDs, but my wallet shows negative balance. 1) Sunday - [protected] - Fare charged was AED 38 and wallet showed a negeative balance AED 38 2) Monday - [protected] - Fare charged was AED 46, but the payment was made for AED 84 and wallet started showing negeative balance AED 84 (38+46). Please check and get back to me for the clarifications required, if any and kindly make arrangement to refund AED 38, which I paid extra on Monday and moreover, as I will be regular user of Careem, kindly initiate to award some promotions and discounts. Thanks for your understanding and support. Regards, Sruthy