For the last 5 months I have been working with Nelnet just as I did with Sallie Mae on getting assistance with the programs they currently have regarding income repayment, deferment and forebearance. I have sent them over 4 to 5 faxes, per rc'd confirmation of this, I have also sent by mail 2x times now with all of the information they require. Having spoke with customer service representatives whom denies each time that they ever received anything. Now finally they have and will not accept my tax documents because there is no signature yet, IRS, Sallie Mae all accepted these same documents due to electronic filing.. What would a signature on a document make if I am going back over the document after it was already submitted and accepted to IRS without the actual hand written signature due to electronic filing/social etc... ? Who are these people and why are they giving people like me a hard time to get the assistance they are offering? What makes them better than the IRS? and or Sallie Mae? Are they giving me the run around, dragging me out on a leash like a dog until I give in, Well guess what i can't! I don't make enough money to give in. I worked in customer service for years...still do. This is ridiculous. But what can you do if no one is listening, if no one cares to hear what you have to say. I am trying to get this handled, I am looking up the programs they have to offer, printing documents they are requesting and yet they act as if they don't abide by their own guidelines, their own resources to help those in need. Why pretend? So I have again printed tax info documents, and placed my signature on the documents below my already electronically signed signature for their benefit only. Let's see if I get the assistance I need, lets see if it goes through without getting another email from them informing me that I have missed something else, that wait I need to sign it in a different place, and or Wait we never got it! please see below on how many days now past due because of their incompetence and inability to tacke care of this without sending me through hoops and turns that are not neccessary. Dear Donnetta E. Williams, Thank you for contacting Nelnet. Your account is currently 118 days past due for $200.00. Nelnet cannot process the Income Based Repayment Plan unless a signed copy of your 1040 form is received. Even if your tax form was electronically signed, you will need to print a copy and put a physical signature on it before sending it. Please send your signed tax form(s) to Nelnet by fax (1.866.545.9196) or mail to: Nelnet Attn: Enrollment Processing PO Box 82565 Lincoln, NE [protected]