30 Mar, 2020 → by ClaimboUser191778
Need To Reschedule Travel Plans
3
Itinerary # 752344****090 Jorge Varela To: Hotwire Customer Care Hello Customer Care, I have been trying to call for 7 days now and can't seem to reach anyone. After long hold times and eventually the line just drops off. I have tried calling 5 different phone numbers. I am now trying to contact you by email. Problem: I booked a airline/hotel package with Hotline on February 25, 2020 to travel NYC on May 8th. My daughter won the American Protege 2020 International Concerto contest and was to perform in Carnegie Hall on May 10th. Well due to the corona virus pandemic the performance was cancelled and rescheduled for December 19th, 2020. Although I purchased the vacation waiver for an added cost I have not been able to contact anyone at customer service for 7 days by phone. I need to reschedule the trip and was hoping they would help me. I am hoping that we can come to a quick resolution to my concerns. Jorge Varela 4941 Colusa Drive Oceanside CA 92056 (510) 383-****