I been waiting for the bus for more than 12hrs now to arrive and never show up. This is ridiculous, i got here to the bus stop at 11:30am bus should be arriving at 12:05 and is already 6:15am next day and nobody knows where the freaking bus is. I been calling customer service and they dont know what happen with the bus. This is stolen money from people that really have an emergency an d needs to travel. Is not fair for customers that trust on this company and they dont care and they can not even refund your money back. I should get my money back for being waiting all day and night for the bus. Customer service only said the bus should get there but they dont even know what time. This company just steal money from people.