Multiple software questions.....GUI interface.....Here some text form support...really sorry...somebody is setting you guys up to fail....Madelyn P: Hi. Thanks for contacting Nest Live Chat. My name is Madelyn. I’m here to help. Madelyn P: Your Support Case number is 1038****. If our chat gets disconnected, please chat with us again, select "Get your problems fixed faster," and enter your Support Case number before requesting the chat. Me: My cameras video just spins sometime tell me about the software (nest) and whats its doing Madelyn P: Not to worry, I'm glad to help you. Madelyn P: Please help me with the serial number of your Nest Camera. Me: I have 6 cameras explain how the nest software works Me: abd door bell Me: door bell Madelyn P: Thank you for letting me know. I'm glad to help you. Could you please confirm the email address associated with your Nest account? Me: TeresaJulian1962@***.com Madelyn P: Thank you for providing the email address. Me: Also when is nest gonna have a video gui so i may view the cameras in any order i want Me: or mulitple in windows Madelyn P: I've checked with my resources and I see that your cameras doesn't have Nest aware subscription. Without having Nest aware subscription you can only be able to view live feed and pictures of last 3 hours. Me: yes they have the subscription Madelyn P: I'm sorry for the miscommunication. I see that your cameras have subscription. Me: madelyn where are u located? Me: I need to talk to a high end software tech ? Me: nest tech Madelyn P: I'm from Los Angeles. Please allow me 2-3 minutes while I check with my resources for you. Me: ok Madelyn P: I appreciate your time and patience. Madelyn P: It's taking longer than usual. Could you please wait for another few minutes while I check this for you? Me: yes also it would be alot quicker if ic ould talk to a tech on the phone? Madelyn P: Thank you. I can understand your concern. Due to recent current events, phone support is not available at this time. Me: there must be special circumstances that phone is available Me: Can you send me all the software information on the nest product...code etc Madelyn P: Please be online I'm transferring the chat to our senior support. They'll help you with best resolution. Me: ok Please wait while we transfer your chat to the next available agent. Greggy E is your new agent for the chat session. Greggy E: Hi. Thanks for contacting Nest Live Chat. My name is Greggy. I’m here to help. Me: Hey are you nest tech support Greggy E: Yes, I´m one of the senior specialist from Nest. Greggy E: Before we start, I need to verify some information on your account. Can you please verify your full name, phone number and the email address linked to your Nest account? Me: ok Me: have 6 cameras explain how the nest software works email TeresaJulian1962@***.com My cameras video just spins sometime tell me about the software (nest) and whats its doing, I need more info on software Also when is nest gonna have a video gui so i may view the cameras in any order i want When a camera has a transmission packet or tx failure does it resend and what is the code that keeps trying to bring back online Can you send me all the software information on the nest product...code etc what software versions, switches within the code options etc Greggy E: Thanks for sharing the info, Ron. Greggy E: Before we start, I need to verify some information on your account. Can you please verify your full name, phone number and the email address linked to your Nest account? Me: teresa Julian teresaJulian1962@***.com 704-607-**** POBox 1962 huntersville nc 28070 Me: 704-607-**** Greggy E: Thank you, Ron. Greggy E: So this is about your video feed, correct? Me: read above Greggy E: Can you send me the screenshot on what you´re showing on the Nest App? Me: not right now the is sporiactic camera goes blank and . spins? Greggy E: May I know what troubleshooting steps have you done so far for the Nest Hello doorbell? Me: I have been through all information online...set up etc Greggy E: Can you be more specific what error do you see? Me: reset reconfigd, etc and this happens to not 1 camera but all intermittently Me: blank screen dots goin in circles Greggy E: Can you please send me the screenshot of the error on what you´re showing on the Nest App? Me: greg you should know this get me to higher tech Me: or manager Greggy E: In order for me to take a look into this more for you can you send me the screenshot of what you´re showing so we can investigate further. Me: manager now! Greggy E: I do apologized but we don´t have any available right now they usually come by 9am EST. Me: What city are you located Greggy E: I´m from Manila, Philippines. Me: Can you have tech support in california nest contact me? Me: ? Greggy E: Unfortunately we don´t have means to do that, Let me go ahead and check if my manager online. Me: where is your manager at Me: location Greggy E: Allow me two to three minutes here please. Me: ok Greggy E: Thank you. Greggy E: Just bear with me here, Ron. Hi this is Ron have 6 cameras explain how the nest software works email TeresaJulian1962@***.com My cameras video just spins sometime tell me about the software (nest) and whats its doing, I need more info on software Also when is nest gonna have a video gui so i may view the cameras in any order i want When a camera has a transmission packet or tx failure does it resend and what is the code that keeps trying to bring back online Can you send me all the software information on the nest product...code etc what software versions, switches within the code options etc n have been through all information online...set up etcot right now the is sporiactic camera goes blank and . spins? reset reconfigd, etc and this happens to not 1 camera but all intermittently