Trying to return a faulty scale. Phone number takes me to a medic alert company WITH NO WAY TO BE CONNECTED WITH YOU. On your sites it says OUR PHONES ARE NOT AVAILABLE. ALL I want is my scale replaced. I'm 61 years old. I'm disabled due to lung disease, you can talk to my doctor. I need this adressed immediately. Or I will be contacting the BBB. IM ONE OLD LADY BUT I CAN CONTACT AGENCIES THAT WILL LET OLD PEOPLE KNOW THAT YOUR COMPANY IS NOT SUITABLE FOR THOSE OF US WITH LESS TECHNICAL SKILLS DUE TO OUR AGE AND LIMITATIONS. SHAMEFUL. PLEASE RESPOND ASAP. I will begin to find public agencies that will help me, ie news agencies, the BBB, and the many that specialize in shoddy business practice. I just want my broken scale replaced. Jenni 797 326 **** tattoojen23@***.com