I am Brenda Stirman and I had started a membership back in 2017 -**** at the Flower Mound , Texas Location. I moved away from city and moved back in February 2021. I signed up like the past for a MONTHLY membership on March 5-2021and got a full set same day. I paid 119.99 that day. I still had a credit she found that was still there from when I moved. I told her I wanted a monthly membership at beginning. I realized that she did charge 2 a month when my auto deduct came out on 3-19-2021. I called no call back . Called again 3 days later no call back from manager. So in March I have had a full set on and spent over $240. 4/19 fiills not happy brand new girl took over 2 hours 4/30 upgrade and fill (Frisco got me in same day) Flower Mound and could not get in until the following Tuesday 6/2 "I said NO I will check to see if I can get in sooner at another location. I did same day at FRISCO. I was charged for no show and did not know I had appointment and my phone had been in shop so did not get the reminder. That Friday I called Frisco location and got 5/3 69.99 taken out now finally changed over to monthly 5/4 charged for no show appointment I did not have. YOU SAY YOU RECORD CALLS> I WANT YOU TO LISTEN TO OUR CONVERSATION> I never had these problems before? I made appointment at Frisco Tuesday May 26 switched to today 27th. I was told I had NO credits? I take exceptional care of my lashes and can go 3-4 weeks but I will need to cancel if this is the way you do business now. STILL NO MANAGER HAS EVER CALLED ME BACK! I want to cancel my Flower mound membership online - I refuse to go back there. The girl in Frisco was great and will use her tonight. Amazing Lash is not the only Place in the DFW to get lashes! I should have 2 credits today and 6-3 another 69.99 is being pulled. 972-415-**** brendastirman@***.com Send a cancellation form immediately. I will resign with Frisco if the girl I use stays there.