20-AUG-2021 Booking: [protected] I've called eDreams yesterday regarding a change on my flight. I called more than 48h before the flight to make sure there was time for a change. I've travelled directly with this airline many times and never had a problem changing a flight before. eDreams then informed me that there was no problem and they will call me in the next 24h to give me option changes. They didn't call. I called them back and they asked me to pay almost 400 EUR more as a fine for changing the flight, something the airline doesn't charge. eDreams asked me more than what would cost to directly buy a new flight with airline. They clearly haven't asked for the change when I called them and when they decided to do it was too late. I felt they didn't look for my rights and were unable to give me a solution when I knew if I had bought the flight directly with the airline this wouldn't have happened. Unfortunately, I will never be able to work with them again. Also, in all calls, they asked you to do a quality survey at the end and this time they didn't give me this option because they knew I would rate them badly.