Your customer service is less than lacking, as a matter of fact it's sub zero. I received my hand knotted mala and after 2-days it was broken. I've emailed and phoned twice and absolutely nothing. What i did receive is an email to write a review and I did but it was far from favorable. I wish I had read reviews before ordering from this company. Advice: answer your darn emails and get back to your customers rather than blow them off and ignore communications from them. I refuse to promote your business to my friends.