25 Jul, 2019 → by ClaimboUser358902
national car rental – damage form after being told everything was fine.

3

As an Executive Elite Member I rented a vehicle in Norfolk VA on July 21, 2019 and returned at Dulles Airport on July 23rd. When I picked up the car in Norfolk, I did check out the car and walked around but if you've ever been there the car rental garage is not the most well lit location. It's so bad that I'm having my son who is in the Navy go take a picture since I remember the parking spot the car was in. I discovered no damage that stood out. When returning the car, the national employee noticed that the front passenger bumper looked slightly off. It was difficult to tell but it was not flush, like the passenger side. You had to see it, go to the other side and walk back to notice it. It wasn't dangling and there were no scratches or anything where it showed obvious damage. I doubt a picture will truly show any damage. The employee said it's fine and gave me a receipt. I repeated 'we are fine' and he said yes. Then fast forward 2 days later and I get a damage report wanting payment. No amount listed yet. IF the employee said this is probably going to be an issue I would have spoken with the General Manager at the time and would have taken pictures. But no, he stated fine and I went on my way. I had 4 hours before my flight so I was in no rush and could have addressed this. This is such a faceless scam and the process is ridiculous and it's basically extortion. Luckily I have great insurance and I paid for it on my Chase Visa which has auto protection as well which will cover any difference. But that's not the point. The point is the crappy process from National to just say it's fine and send you a report & demand for payment a few days later. As an Executive Elite member they can now forget about any future business from me and I'll go back to Hertz where I also have elite status with them. It was nice picking out the cars and I loved that service, but not worth this type of situation from National.
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