I have a subscription with myus since many many years. I received a packaged totally broken (projector good only for waste). I paid clearly for extra shipping padding and full insurance. The pack was opened by Custom but inside the package I found a US tshirt and sanitary towel fro piss dog. Also in the past I checked that they had not well packed other material I bought from USA but this time happened a real ridicolous episode. They said to me: "sorry, The packaging you have described is not our standard...I do not mean for this to sound like an excuse or justification. We are very sorry that the shipment did not arrive as you expected..." And which should be your standard to work? If the packed should really have been opened to be repacked from your company, and I PAID for this service, I should have found inside traces of plastic material or also some polystyrene balls, ehile I found only a used tshirt and towel for piss dog. For sure if they have found this inside they should have pulled off! In the claim they opened with Fedex they DID NOT ASKED to Fedex the FULL refund shipping but only 100$, while I paid 145$ plus shipping of 108$, so I lost my money, either for Fedex shipping costs that they had not asked back for money (I have Fedex claim where they say exactly this) and for the rest, custom costs. And I know that since the tshirt is from US as the sanitary towel for dog, I am going to close definitively my account with that Myus company and going to choose another serious and professional company. At the beginning, many years ago, this company worked well, many years ago...then year after year they did not work well and packed the material in a poor way. THIS IS REALLY WHAT HAPPENED TO ME, SO IF YOU ARE LOOKING SOMETHING ABOUT THIS MYUS COMPANY YOU KNOW WHAT TO DO...