Update by user Jan 19, 2019 PamFax charges by the fax. Original review posted by user Jan 18, 2019 I tried email, but they don't do that. Phone or chat. Phone doesn't work -- no menu options that get you to a person. Chat is an agonizingly long, tortuous experience -- including assuring them that your email address works. Hey, Sherlock: Why not just let people cancel by email in the first place? And though I called to cancel 3 days after the bill came -- to cancel, cost me one more month. For the number of times I actually used this service and the monthly cost I paid, I could have gone to Kinkos. Cost, gas, time, and parking!