Dear, I sent this e-mail to Amtrak several times and I complained i facebook page but the company does not answer. I only a automatic e-mail asking me to call for a number that I wait in the line for hours. I only want my refund because Amtrak cancelled my trip. My next step is send a e-mail to White House. Reservation Number: 07FF93 Trip/Event Date: 11/3/2019 Message: My train (number: 2155) was cancelled on november 01/2019 at 07:20am from Boston (Bac Bay) to New York (Penn). I had to go buy bus because I had flight schedule and I would lose my trip if I waited for another train (if Amtrak gave this option because in that moment any of Amtrak's employees knews what is going in on). I order to refund the value that I paid in my credit card. Kind regards, Marcel Andrade.