My name is Patricia DeCohen. I reserved a room at Pennsylvania Hotel on April 28, 2018 for my husband, Philip DeCohen. My Reference #CLC2C4, Customer #[protected], Booking #[protected]. When we arrived at the Hotel, we were extremely shocked at how dirty the carpet was in the main lobby. It was not only dirty, it was torn in some areas, the walls need to be painted as well. The Hotel looks as if it hasn't been upgraded in years. Secondly, it took more than an hour to check-in. When we got to the room (1734) it was dingy and small. My husband was an Officer at a Correction Facility in Washington DC before he retired and he said the room looked like one of the jail cells. The bed was uncomfortable and neither one of us slept. Additionally, when we went to the 'so called' Continental Breakfast in the morning, we had to stand on a long line in the lobby, no seating available and we were told we could only have one cup of coffee, a choice of water or juice, but we could NOT HAVE BOTH. We left the Hotel and went to a restaurant for Breakfast. I have never stayed at a Hotel where the service was so awful and we have stayed at many. I will never stay at the Pennsylvania Hotel again, nor will I recommend it to anyone else. I feel that the money I paid for this room was not worth it. I would have had a more pleasant stay if I had reserved a room at a Motel. Pennsylvania Hotel is a disgrace and they should be ashamed of the condition of their Hotel.