I received my regular club shipment last week. My chase credit card was billed twice for $98.71 on January 14 and January15. I called Customer service 3 times last week and told the first charge was a pre-authorization charge and it will be removed tomorrow - 3 different days I was told this. As of January the 24th, I still have both charges on my account. If I can't get this resolved tomorrow, I will open a dispute/fraud charge with my bank, send back my cigars, challenge both charges (not just the one) and cancel my club membership with Thompson. Steven Rosengarten [protected]