11 Feb, 2021 → by ClaimboUser748734
My Pension money missing and no response from Bank
1
My name is Wolfgang Karl Wengerek. On the 16 January I instructed Nedbank send me my pension money that I had saved up for a while to me in Thailand. I completed all the paperwork required and e-mailed it to them. The Forex Department sent me a mail the the money had been sent to my bank on the 26th January 2021 and gave me their reference no. OP05792101190191. It usually takes 4 to 5 working days to reflect in my bank account here in Thailand. today is the 12th February and the money has still not arrived. I have sent e-mails to their Forex Department to query this, but have not had a single reply. I have sent an E-mail to their complaints department and only had an automatic reply that they had received my complaint, but no feed back at all. I am getting very frustrated because I have not heard anything from them. I am worried that perhaps my pension money has gone missing and that is the reason that Nedbank has not come back to me. I am totally reliant on this money for my existence here and now do not know how to pay my bills because of this mishap. I need help urgently