I don't have a JCPenney account but this guy was a little hard to deal with stating I don't and didn't have any products through JCPenney. I told him I have products I have bought through you all. He then thought I'm up to no good. What are you trying to do? His attitude made me think , that I was trying to be a crook. Then he finally realized, after I told him I buy on line, he then gave me a phone number plus put me through to another JCPenney number that was wrong. The right one, I now have !! wait and User's recommendation: Respect , I'm not a crook! I don't lie! I do buy from from JCPenney.